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Job Vacancies

St Michaels Hotel & Spa are currently recruiting for the following positions...

Financial Controller

About St Michaels:
Based in one of the UK’s most stunning locations by the sea, St Michaels is currently undergoing a £8 million development programme to totally transform the hotel into a destination resort. The new 32 bedrooms are already open, as well as our new Health Club with 2,000 members. The new Destination Spa debuts in July with our full re-launch scheduled for late Summer.

The Role: Your financial and commercial skills will be critical in delivering the business’ five year plan and creating one of the UK’s leading destination resorts. This is an opportunity to play a senior role in growing and developing an exciting business at an important stage of its development, after its recent investment. The Financial Controller of St Michaels Resort is a key senior manager in the business and Chief Financial Officer.

The role is critical in helping to ensure that St Michaels meets its overall profit and performance targets through insightful management reporting and the coaching of financial acumen across all staff in the business. You will be not only responsible for the whole finance function within the business, but also play a leading role in IT, procurement and HR.

This is both a “hands on” financial control role, as well as encompassing a wide ranging commercial brief to improve the performance and efficiency / productivity of the business.

The role reports to The Resort Director (effectively CEO) and the Board of Directors / shareholders.

The scope of the role includes:

  • Budgetary / Planning
  • Performance Management
  • Business Processes and Systems
  • IT
  • Procurement / Bought ledger/ Stockholdings
  • Team/ Development
  • Human Resources/Payroll
  • Financial Accounts, Reports & Compliance

You will be:

  • A very experienced and well rounded financial professional, with at least 5 years of experience in a senior management role as Financial Controller or above.
  • Experienced in the hospitality sector, preferably leisure oriented hotels
  • CIMA / ACCA Qualified Accountant or QBE
  • Confident in forecasting and preparing budgets
  • Highly analytical and efficient in producing financial reports
  • Highly commercial and astute

You will have:

  • Excellent IT Skills including good working knowledge of SAGE, advanced excel and experience of using a range of other accounting software packages
  • Excellent communication skills to liaise with Department Heads
  • Strong team leadership, training and development skills
  • A good sense of humour
  • High integrity & honesty
  • Friendly and warm hearted
  • A Strong customer orientation

Remuneration:

A basic salary of between £40,000 and £50,000, dependent upon experience, and an annual bonus based around performance.

Benefits:

Free membership to St Michaels Health Club for self and partner, meals on duty, pension contribution and the chance to live by the sea in Falmouth, Cornwall!

To Apply:

To apply for the role of Financial Controller, please email Nigel Carpenter on chairman@stmichaelshotel.co.uk with a CV and covering letter explaining why you are applying and why you think you are suitable. For a more detailed information pack, please also use the same email address.

Spa Therapist

About St Michaels:
St Michael’s Hotel & Spa is a stylish and contemporary, “coastal chic” AA 4-star hotel overlooking a blue flag beach and ocean views.  Falmouth is a vibrant community where you can live, work and enjoy the charms of the Cornish coast all year, and recently voted one of the top ten areas to live in the country in the Sunday Times Newspaper. Launching at the end of July a brand-new luxury 5-star destination spa with 10 treatment rooms, Rhassoul mud treatment room, hydrotherapy pool, thermal suite and outdoor spa garden.

We’re looking for:
A professional, reliable and confident therapist who can provide five-star treatments and excellent customer service to our clients. We are seeking someone who will enhance our award-winning team. Experience of additional well-being treatments would be an advantage.

You must be fully qualified to a minimum of NVQ level 3 Beauty therapy, with excellent retail sales experience. Preferably your experience will be based in hotels or on cruise-ships and the ideal candidate will have a flexible approach to working hours, which will include evenings and weekends.

Our ideal candidate:

  • Elemis trained is preferable although full training will be given by the South West’s only in-house Elemis trainer.
  • Have excellent communication skills and be able to learn our products and services to be able to provide wellness solution to meet the needs of your guests.
  • Encourage repeat booking of clients.
  • Be able to provide professional massage, body, facial and nail treatments to our guests.
  • Maintain high standards of treatments and ensuring exceptional levels of customer satisfaction always.
  • Efficiently and effectively handle customer queries to maximise customer satisfaction.
  • Ensure all aspect for the spa guest journey is adhered to all times.

Rate per hour plus additional benefits:
The rate per hour will be £8.00 – £8.50 depending on experience and is paid monthly. Commission on all retail sales is also paid at a rate of 10%.  We provide your meals while on duty as well as staff discount on Spa treatments and Spa products. There is also a staff discount for our award-winning restaurant and a great incentive programme plus a discounted membership in our new Health Club. Incentive bonuses, commissions and a staff well-being scheme full of great benefits.

How to apply:
Email lucymingo@stmichaelshotel.co.uk with the subject ‘Spa Therapist’.  We want our interactions with guests to be memorable, so please make your email memorable as well.  Tell us about how you match up to the role and characteristics, and what makes you the right person to join our team.

RESERVATIONIST

We’re looking for:
A Reservationist who has the ability to drive business performance whilst delivering cost effective results. This role is 32 hours per week.

Our ideal candidate: 

  • Be sales driven and proactive
  • Have the ability to achieve a performance standard against a set target
  • Be outgoing, organised and friendly by nature
  • Demonstrate calmness under pressure, or facing a difficult situation
  • Be creative, innovative and willing to learn fast
  • Be a ‘people person’, social and have exceptional customer service skills
  • Self-motivated, flexible and open to change
  • Highly driven with enthusiasm to meet high sales targets and to cope under demanding pressure
  • Strong negotiation skills
  • Ability to communicate at all levels
  • IT self-sufficient with strong experience using Microsoft

Key responsibilities: 

  • Competently handle incoming sales enquiries for the hotel, including rooms, dining, spa and the health club bookings and membership
  • Maintain rates as communicated by the Revenue Manager, ensuring that guidelines, strategy and sell rates are adhered to at all times in order to achieve budgeted hotel revenue targets
  • Confidently handle and process bookings
  • Familiarise yourself with rates, special offers and other information that has been communicated to you by the Revenue Manager to ensure consistency within the team
  • Maintain extensive knowledge of current market conditions in order to increase booking conversion
  • Assist the team in cross selling and upselling additional St Michaels Hotel and Spa facilities, dining and rooms as appropriate to maximise revenue opportunities
  • Maintain an accurate record of calls and prospective leads
  • Complete weekend administration tasks to assist with the smooth running of the department
  • Communicate any problems or issues relating to a reservation in a constructive manner to the Senior Sales Executive
  • Provide a positive and personalised manner with agents and bookers, ensuring the best customer service at all times, with the view to ensuring new and repeat bookings

Rate per hour plus additional benefits:
We are offering a competitive rate of pay plus incentives. Please note that you will need to be fully flexible in your availability as this role will involve shift patterns including weekends and public bank holidays.

How to apply:
Applications to go to ClareGoodchild@stmichaelshotel.co.uk

ROOM ATTENDANT

We’re looking for:
A room attendant to join our Housekeeping team. You will report to the Head Housekeeper/Duty Manager. The role will require you to be fully flexible in your availability and will involve a 9am/9.30am start and will finish when all job requirements are completed.

Job Role/Requirements:
Working primarily on your own you will be a part of the Housekeeping team and will be expected to deliver exceptional standards to ensure that hotel rooms are clean, tidy and inviting for our guests. You will be required to assist the Maintenance team by identifying anything that requires repairing and ensuring that it is followed through to job completion. Ensuring you are compliant with all Health, Safety and Hygiene legislation, ensuring high levels of cleanliness is met at all times.

Our ideal candidate:

  • You must have/be able to demonstrate success/experience in a similar role and preferably within a 4-5 star hotel.
  • Be able to demonstrate a high standard of work and attention to detail.
  • Have the ability to work alone or as part of a team.
  • Be able to demonstrate a polite and helpful manner when dealing with guests as well as a respect for their privacy.
  • Must have a flexible approach.
  • Must have vision and focus to achieve the high standards expected.

Rate per hour plus additional benefits:
£7.38/hour (under 25) and £7.83/hour (over 25) on a zero hours contract and will involve weekend shifts as well as throughout the week and public holidays including Christmas. Uniform will be provided as well as additional staff benefits.

How to apply:
Applications to go to laurenwhitford@stmichaelshotel.co.uk

IF YOU ARE INTERESTED IN SENDING YOUR DETAILS FOR CONSIDERATION FOR FUTURE RECRUITMENT, PLEASE ATTACH YOUR CV AND COVERING LETTER TO YOUR EMAIL

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