Join the crew

Jobs at St Michaels Resort

St Michaels Hotel & Spa is a stylish and contemporary, coastal chic AA 4-star hotel overlooking a blue flag beach and ocean views. 

Falmouth is a vibrant community where you can live, work and enjoy the charms of the Cornish coast all year, and recently voted one of the top ten areas to live in the country in the Sunday Times Newspaper.

Our brand new Arrival Lounge, health-focused Garden Kitchen and luxury 5-star St Michaels Spa has launched with 10 treatment rooms, rhassoul mud treatment room, hydrotherapy pool, thermal suite and outdoor spa garden.

St Michaels Resort is currently recruiting for the following positions...

Based in one of the UK’s most stunning locations by the sea, St Michaels is the South-West’s most iconic and dynamic destination resorts.

Having just completed a £8 million development programme, the resort is in the midst of a major re-launch.

32 new bedrooms have been added, bringing the total to 88. The Health Club has been rebuilt and is on target to achieve 2,000 members. A brand new destination spa and new resort entrance were completed in the summer. The main restaurant is being re-launched as Brasserie on the Bay, our new casual dining offer The Garden Kitchen is open and the bar will be reimagined.

This is an exciting time to join us where you will be able to make a valuable contribution to looking after our 150 strong crew. 

You will be responsible for all tasks relating to the processing of payroll along with the administration relating to each individual’s employment. This role joins up processes in a way that drives productivity and makes a genuine difference how our crew are welcomed on board. 

Your main duties will include:

·         Rotas and wage forecasting – ensuring our time and attendance software is being correctly utilised to enable accurate recording of hours worked and weekly wage forecasting

·         Payroll - accurate processing monthly payroll

·         Compliance – the completion of all Staff and Payroll reporting in relation to (HMRC, PAYE, Office of National Statistics etc)

·         Pensions- Administration of all auto enrolment and other pension contributions

·         Administration- The creation of all contracts, personnel files and filing of records in line with company policies

·         Training – all new starters on how to use the system to its maximum benefit

·         Support- Supporting line managers know how to ensure they are providing the information required to deliver the above and sending both regular and ad hoc reminders

 

To be considered, you must:

·         Have experience with payroll systems, preferably Fourth Hospitality or similar

·         Have worked in busy environment where team members are both hourly and salaried employees

·         Have extensive knowledge of payroll legislation

·         Be meticulous when it comes to detail

 

Desirable Qualifications:

·         CIPP or

·         AAT or

·         CIMA or ACCA part qualified

Remuneration: c£24,000 per annum

To apply for either role email louise@stmichaelshotel.co.uk  with an up to date C.V and a covering email answering the following two questions no later than the 26th of November 2018.

·         What excites you the most about joining the St Michaels Crew as part of the Finance Team?

·         Is there anything in this ad that you do not bring and let us know what you do that will make up for these gaps?

If short listed you will then receive a full job pack with details of the selection process and application form.

As a Reservationist you will:

  • Be sales driven and proactive
  • Have the ability to achieve a performance standard against a set target
  • Be outgoing, organised and friendly by nature
  • Demonstrate calmness under pressure, or facing a difficult situation
  • Be creative, innovative and willing to learn fast
  • Be a ‘people person’, social and have exceptional customer service skills

 

Key responsibilities:

  • Competently handle incoming sales enquiries for the hotel, including rooms, dining, spa and the health club bookings and membership
  • Maintain rates as communicated by the Revenue Manager, ensuring that guidelines, strategy and sell rates are adhered to at all times in order to achieve budgeted hotel revenue targets
  • Confidently handle and process bookings
  • Familiarise yourself with rates, special offers and other information that has been communicated to you by the Revenue Manager to ensure consistency within the team
  • Maintain extensive knowledge of current market conditions in order to increase booking conversion
  • Assist the team in cross-selling and upselling additional St Michaels Resort and spa facilities, dining and rooms as appropriate to maximise revenue opportunities
  • Maintain an accurate record of calls and prospective leads
  • Complete weekend administration tasks to assist with the smooth running of the department
  • Communicate any problems or issues relating to a reservation in a constructive manner to the Senior Sales Executive
  • Provide a positive and personalised manner with agents and bookers, ensuring the best customer service at all times, with the view to ensuring new and repeat booking.

You have:

Ability to drive business performance whilst delivering cost-effective results

  • Self-motivated, flexible and open to change
  • Highly driven with enthusiasm to meet high sales targets and to cope under demanding pressure
  • Strong negotiation skills
  • Ability to communicate at all levels
  • IT self-sufficient with strong experience using Microsoft

Please note that you will need to be fully flexible in your availability as this role will involve shift patterns including weekends and public bank holidays.

Salary:
We are offering a competitive rate of pay

 

Job Types:
Full-time, Part-time

How to apply: 
Applications to go to claregoodchild@stmichaelshotel.co.uk

Our newly opened St Michaels Spa with the largest hydrotherapy pool in the south west has already been awarded 5 bubbles by The Good Spa Guide and is a finalist in the Best newcomer and Best in the South West at the 2018 Good Spa Awards.

We are now looking for more therapists to join the crew due to immense popularity!!!

 The Role of a Spa Therapist:

Our Spa Therapists are responsible for the delivery of a wide array of holistic, hands-on and maintenance spa treatments, utilising premier brands such as Elemis, Natura Bisse, Ishga, Made For Life Organics OPI and The Natural Spa factory. Working days include evenings and weekends.

£9 per hour starting rate of pay increases upon successfully completing product house training.

To be considered you must have: 

·         NVQ level 3 qualified 

·         At least 1 year’s spa experience

·         excellent communication skills

·         Be prepared to train in our spa’s specific treatments

·         Be motivated and driven

·         Volunteer for new challenges

·         Take a flexible and adaptable approach to work

·         Be punctual and prepared well in advance of treatments

·         A good sense of humour, charismatic, stylish, fun, tenacious, energy & drive

·         A real passion for spa and wellness  

·         Dedication to customer delight

Benefits:

·         30-minute wellness massage per month

·         Gel colour nail treatment per month

·         10% commission on retail sold

·         40% discount on retail purchases excluding gift sets

·         Discounted Health club membership

Other highlights of the spa include:

·         10 treatment rooms, 5 with en-suite showers

·         21 massage stations within the hydrotherapy pool

·         The world’s first Cornish sea salt steam room

·         Heated poolside loungers 

·         Rainforest steam room

·         Glass-fronted Finnish herbal sauna

·         Morrocan rhassoul offering a mud-steam experience

·         Three experience showers, including an ‘Ice Bucket Challenge’

·         Garden with a sundeck, red cedar-wood hot tub and barrel sauna with sea views

·         A deep relaxation room

·         Specialist manicure and pedicure champagne bar, with nailcare by OPI

·         More than 60 treatments are on offer using products that include the luxury British brand Elemis, Ishga – an organic seaweed-based skincare range and Natura Bissé – renowned for its Diamond Collection. Made for Life Organics – whose botanical-based products are handmade in Cornwall and The Natural Spa Factory who’s natural clay muds imaginary scented scrubs complete the rhassoul experience.

You will assist in maintaining the highest standards of professionalism in all aspects of the spa operation, ensuring all treatments are carried out to the highest standard, retail sales targets are met, and high levels of cleanliness and hygiene are adhered to at all times. You will promote a friendly and relaxing environment for customers and colleagues using the facilities.  

Looking for a new, exciting challenge? The 5-bubble rated spa at St Michaels is the place for you!

To apply for this role please email your CV along with the answer to the following questions to Lucymingo@stmichaelshotel.co.uk

1.      What inspires you about coming to work at St Michaels?

2.      What is your favourite treatment to deliver?

3.      If you don’t meet all the criteria, what more can you bring to the role?

St Michaels Resort is now searching for two candidates to help establish, lead and grow its new F&B propositions – the award-winning, yet relaxed Brasserie on the Bay, the Mediterranean-influenced Garden Kitchen, plus our bar, lounges and event spaces.

St Michaels is set in one of the UK’s most stunning locations overlooking the Blue Flag Gyllyngvase beach. Having just relaunched as a leading luxury resort, it is brighter and better than ever, with a chic, relaxed vibe. Home to a new world-class destination spa; a state-of-the-art health club; sleek and contemporary bedrooms; and our two brand new restaurants – all the epitome of the new Cornish cool.

As such, this is a highly exciting time to join our Food & Beverage management team, especially as it is heavily involved in helping shape the offering from the outset.

OPPORTUNITIES AVAILABLE

Deputy Food & Beverage Manager – Food Service Specialist

Deputy Food & Beverage Manager – Beverage Specialist

Both roles share the day to day management of the Food & Beverage service team, enabling the delivery of consistently exceptional service while driving sales across all Food & Beverage operations across the resort.

RESPONSIBILITIES OF THE ROLES

In the Beverage Specialist role you will

·         Drive beverage product development in a way that is relevant to our customers and is on brand.

·         Deliver inspirational training in the production and service of all beverages.

·         Ensure all crew members demonstrate thorough knowledge of our beverage products.

·         Take accountability for profit and loss of all beverage service, gross profit performance and stock management.

·         Ensure that the maintenance of bar equipment and ensure all crew are trained to operate equipment safely and standards are maintained.

In the Food Service specialist role you will

·         Drive food service flow and set standards that consistently delight our customers.

·         Deliver inspirational training in food service and sales.

·         Ensure all crew members demonstrate thorough knowledge of all our food offers.

·         Take accountability for maximising sales of all food items.

·         Maximise the occupancy of our food service areas.

·         Ensure the Food service areas are maintained to a high standard and are a safe place to work. 

 Both roles will

• Take an active role within the resort management team acting as duty manager on a regular basis.

• Work within the resort management team to pro-actively develop and maintain a customer centred culture.

• Drive behavioural change through encouraging others to seek and act on feedback.

• Determine the customer service journey and identify how to exceed individual expectations at every opportunity.

• Ensure all guest complaints, requests and enquiries are handled and resolve.

• Understand what it means to champion the resort and maintain a thorough knowledge of the brand and product.

• Work with other F&B Managers to build plans and objectives that drive continuous improvements in sales, standards of service, quality of customer care and relevance of product.

• Manage department costs within the budget, identify the management information available in your own area and act credibly on matters that affect business finance.

• Work with the Food and Beverage Management team to build and maintain a competent and capable F&B service crew.

• As a management team together deliver a consistent working environment at all times.

• Ensure all crew members receive regular one to one performance reviews to monitor all performance objectives. 

• The timely creation of a costed rota for all Food & Beverage service crew members that ensures adequate staff levels in line with business requirements.

• Ensure all procedures, operational systems and best practice are agreed, documented and well understood by all crew members.

• Comply with and enforce all the company’s policies, standards and legislative requirements relevant to maintaining effective performance, communication, training and good business reputation including: Food Hygiene, Fire Safety, Health & Safety regulations and attend relevant training as required.

 

GENERAL ATTRIBUTES

·         Have at least 2-3 years’ experience working as a manager in a well-established, high quality Food & Beverage business.

·         Have a genuine passion for food and drink and demonstrate knowledge of industry trends.

·         Have previous experience of leading a team of at least 15 people.

·         Have a pro-active approach to problem solving.

·         Have events experience with the ability to organise and run large group bookings.

·         Understand environmental, legislative and social responsibilities and their impact within business.

·         Have outstanding communication skills both verbal and written. 

·         Be passionate about developing people, with a hands-on approach and ability to influence at management level.

·         Be prepared to commit to the culture and values of St Michaels Resort.

·         Have excellent organisational skills with an eye for detail.

·         Possess good time management skills.

·         Professional personal presentation.

·         Be able to demonstrate effective listening skills, diplomacy and interpersonal skills.

·         Be computer & technology literate, with experience of POS systems

 

PROFESSIONAL REQUIREMENTS

·         Personal licence holder

·         Level 3 or above in hospitality supervision

·         WSET cert

·         Mixology

·         Barista skills training

·         CIEH Food hygiene/safety & H&S between Levels 1-4,

·         Fire warden

·         First aid at work

·         People management qualification or training cert (train the trainer award)

REMUNERATION

You will receive a salary of £28,000 per annum, together with employee benefits such as meals on duty, health club gym membership, friends & family room rates, incremental holiday entitlement, and a commitment to your ongoing development.

HOW TO APPLY

Please send a copy of your CV and covering letter, identifying which role you are applying for, indicating your current salary and notice period, and detailing your suitability for the role to recrutiment@stmichaelshotel.co.uk and answering the following questions:

What excites you the most about joining the St Michaels crew as part of the F&B management team?

What, if anything, is there in this ad that you do not bring and what do you bring that will make up for these gaps?

If short listed, you will receive a full job pack with details of the selection process and application form.

Due to the large number of applications normally received, regretfully we are only able to reply to candidates who have been shortlisted.

Job role/ requirements: 
You are passionately team focussed ensuring that every service, every day, is well prepared for, impeccably set out and levels of business fully understood. You can direct, manage and organise a team, to ensure that the required standards are achieved and maintained. You must be able to work flexible hours in accordance with the departmental rota, carry out any responsible requests by your line manager, general manager or proprietor and meet departmental KPIs.

Our ideal candidate:
As a Food and Beverage Supervisor, you will need to consistently achieve the service standards with a high degree of efficiency and customer care and constantly strive to improve this to provide the customer with quality service and product delivery. As a Food and Beverage Supervisor, you are flexible and enjoy leading your team, setting a good example with regards to punctuality, attendance, attitude and presentation. You are confident and enjoy supporting the team to ensure a magical guest experience throughout their stay, demonstrating and encouraging a can-do attitude at all times.

How to apply:
Applications to go to samanthabanks@stmichaelshotel.co.uk.

Job role/ requirements: 
To assist in managing and control efficiently for the day to day operations within the Restaurant & Food service areas. To promote a helpful and professional image to the customer and give full co-operation to any customer or colleague requiring assistance. To anticipate customer needs whenever possible, to enhance the quality of service and in turn enhance customer satisfaction. To lead by example and maintain regular and effective communication within your team at all levels, by holding regular briefing sessions and & observation attending hotel meetings when required.

How to apply:
Applications to go to samanthabanks@stmichaelshotel.co.uk.

We’re looking for:
A room attendant to join our Housekeeping team. You will report to the Head Housekeeper/Duty Manager. The role will require you to be fully flexible in your availability and will involve a 9am/9.30am start and will finish when all job requirements are completed.

Job Role/Requirements:
Working primarily on your own you will be a part of the Housekeeping team and will be expected to deliver exceptional standards to ensure that hotel rooms are clean, tidy and inviting for our guests. You will be required to assist the Maintenance team by identifying anything that requires repairing and ensuring that it is followed through to job completion. Ensuring you are compliant with all Health, Safety and Hygiene legislation, ensuring high levels of cleanliness is met at all times.

Our ideal candidate:
• You must have/be able to demonstrate success/experience in a similar role and preferably within a 4-5 star hotel.
• Be able to demonstrate a high standard of work and attention to detail.
• Have the ability to work alone or as part of a team.
• Be able to demonstrate a polite and helpful manner when dealing with guests as well as a respect for their privacy.
• Must have a flexible approach.
• Must have a vision and focus to achieve the high standards expected.

Rate per hour plus additional benefits:
£7.38/hour (under 25) and £7.83/hour (over 25) on a zero hours contract and will involve weekend shifts as well as throughout the week and public holidays including Christmas. Uniform will be provided as well as additional staff benefits.

How to apply:
Applications to go to laurenwhitford@stmichaelshotel.co.uk.

Job role/ requirements:
To assist the Sous/Head Chef in the efficient operations of the Restaurant and Functions Kitchen, ensuring that the standards of Food production are maintained. To deputise in the Sous Chef absence. To assist the Chef/Sous Chef in compiling and creating menus, ensure that food preparation and production are carried out to agreed standards as laid down in the Kitchen/ Food Hygiene Standards. To assist the Head Chef in maintaining regular and effective communications within the kitchen team, and to attend hotel meetings when required.

How to apply:
Applications to go to samanthabanks@stmichaelshotel.co.uk.

Job role/ requirements: 
To assist the Chef in the preparation and production of food to the standards set within the kitchen. Observe stock levels and to order any requirements with the Chef on duty in advance of requirement, to prepare all food dishes to the standards agreed by the Chef/Menu and to maintain consistency with food delivery. To ensure to maintain your working area to a clean and tidy standard, as required by Food Safety & Departmental Standards.

How to apply: 
Applications to go to samanthabanks@stmichaelshotel.co.uk

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